National Account Manager – Facilities Management Services
Job Overview
Fine Tune is recruiting for a National Account Manager to join our Facilities Management (FM) Services team and report to our VP of Facilities Management Services. When Fine Tune negotiates and implements a new FM service agreement on behalf of our clients, our National Accounts team ensures they get what they contracted.
Responsibilities and Duties
- Manage the life cycle of a Fine Tune client, to include data gathering, implementation, and on-going client interaction
- Build and maintain strong supplier partnerships to ensure contracted program outcomes are delivered for clients
- Ensure stated savings projections are met and identify the cause of any discrepancies
- Assist with ongoing auditing of relevant expenses and contractual compliance for each assigned account
- Identify new cost savings opportunities for clients that drive revenue growth for Fine Tune
- Respond to client service issues and address questions
- Track tasks, credits, and other relevant data points in our CRM and other online platforms
- Assist in client renewals and client expansions into other service offerings
- Report overcharges/non-compliance to suppliers on behalf of our clients and follow up until such corrections occur
- Perform other job-related duties as assigned
Qualifications
- Bachelor’s degree or 5+ years of relevant work experience with a proven track record
- Experience with process documentation
- Experience navigating both client and supplier relationships
- 5+ years of intermediate-level Excel experience
- Excellent verbal and written communication skills
- Ability to develop and present business cases to client
- Project manage all phases of a client engagement
- Strong critical thinking skills
- Detail-oriented and organized
- Ability to work remotely in a space free from distractions
- Accountable to yourself and your teammates
Benefits
- Health/dental/vision/life/disability insurance
- Health Plan includes HSA and FSA plans
- Paid time off and paid holiday
- 401K with employer match
- Competitive Salary with significant bonus opportunities
- 40-50 hours/week
